Terms & Conditions

this website is operated by Alurea & Co. Throughout this site, the terms “we,” “us,” and “our” refer to Alurea & Co. By visiting our website or purchasing products from us, you agree to comply with these Terms & Conditions, our Privacy Policy, and our Returns Policy.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site or making a purchase, you agree to be bound by these terms. If you do not agree, you should not use our website or services.

1. Applicability

These Terms apply to all purchases made through the Alurea & Co website. By placing an order, you agree to these Terms & Conditions.

2. Product Information

We make every effort to describe products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur. Product colors may vary slightly due to monitor differences.

3. Ordering and Payment

  • Orders are processed once full payment is received.

  • Available payment methods may vary by country; customers are responsible for checking which options are available for their location.

  • Product listings in our online shop are invitations to order, not legally binding offers. By clicking “Buy,” you submit an order. You will receive an automated confirmation email, but this does not constitute acceptance.

4. Processing and Shipping

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on location)

  • Products are shipped directly from our supplier in China.

  • All customs, import duties, and additional fees are the responsibility of the customer.

5. Returns, Cancellations, and Refunds

Please refer to our Returns Policy for all conditions regarding returns and cancellations.

Highlights:

  • Returns must be requested within 30 days of receiving the item.

  • Items must be unused, unwashed, and in original condition with all tags attached.

  • Customers cover all return shipping costs.

  • Refunds are issued within 30 days after receipt and approval of the returned product.

6. Liability

  • We are not responsible for lost packages if tracking shows delivery to the address provided by the customer.

  • Providing an incorrect address is the customer’s responsibility. Errors must be reported within 24 hours of order placement.

  • We do not guarantee uninterrupted, error-free, or secure use of our website. Use of our site and services is at your own risk.

7. Intellectual Property

All content on this website, including texts, photos, and logos, is owned by Alurea & Co and may not be used without written permission.

8. Complaints Procedure

Complaints can be submitted via info@alureaco.com. We strive to respond within 5 business days.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

10. Third-Party Tools and Links

  • Our website may provide access to third-party tools or links. These are provided “as is” and at your own risk. We are not responsible for their content or practices.

  • Questions about third-party products should be directed to the relevant provider.

11. User Content

By submitting ideas, suggestions, or feedback, you grant Alurea & Co the right to edit, publish, and use such content without restriction. You are responsible for ensuring your submissions do not violate third-party rights or include unlawful or harmful material.

12. Personal Information

The collection and use of personal data are governed by our Privacy Policy.

13. Errors, Inaccuracies, and Updates

Our website may contain errors, inaccuracies, or omissions regarding product descriptions, prices, promotions, or availability. We reserve the right to correct such errors and cancel orders if necessary without prior notice.

14. Prohibited Uses

You may not use the website for unlawful purposes, infringe intellectual property rights, harass others, spread malware, collect personal data without consent, or interfere with security features. Violation may result in termination of your access.

15. Disclaimer of Warranties and Limitation of Liability

The website and all products are provided “as is” without warranties, express or implied, including merchantability or fitness for a particular purpose. Liability is limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify and hold harmless Alurea & Co, its affiliates, officers, employees, and service providers from any claims arising from your breach of these Terms or violation of the rights of others.

17. Severability

If any provision is found unenforceable, the remaining provisions remain valid and enforceable.

18. Termination

You may terminate by ceasing use of the site. We may terminate access immediately if you breach these Terms.

19. Entire Agreement

These Terms, along with the Privacy Policy and Returns Policy, constitute the entire agreement between you and Alurea & Co.

20. Changes to Terms

We may update these Terms at any time by posting revisions on this page. Continued use of the website constitutes acceptance of the updated Terms.

21. Contact Information

For any questions regarding these Terms, please contact us at: